What potential clients won’t tell you…

your first impression may not be what you think it is.

How a client experiences your business—online and in real life—can make or break their decision to hire you, return, or refer others.

My name is Ralph Clemments, I’m a trained communicator, lifelong creative, and a successful, two-time small business owner with a background in both professional photography and healthcare. I’ve helped clients one-on-one for decades, and I bring a sharp eye for detail, a calm, constructive style, and a deep respect for each person’s authentic voice. I have a degree in English, years in Toastmasters Public Speaking leadership, and training in theatrical improvisation. I’m here to help you communicate with more clarity and confidence, so that you can build trust faster, present yourself more professionally, and get more of the clients you want—those who truly value what you offer.

I can help you in three ways:

• Customer Experience Evaluation
       * Website Messaging & User Experience Feedback
  A full review of your website to assess clarity, tone, structure, calls-to-action, and the ease of your user journey. You’ll receive a written summary and a recorded video walkthrough with voiceover commentary, plus the option of a live Zoom session for questions and clarification. 
       * Customer Experience Flow CoachingAn evaluation of your client-facing communication in real time—whether that’s on a call, in person, or through your onboarding process. You’ll get timely feedback on how you (or your staff) welcome clients, explain your services, and handle follow-ups, along with suggestions to improve warmth, consistency, and professionalism.
• Online Presence Coaching
  Strong communication in business today often means showing up online—visibly, audibly, and confidently. This service supports you in improving your presence on video and calls, while also helping you navigate everyday tech tools with less stress. You’ll get guidance tailored to your level of experience, with patient support and practical tips. AI tools can also be introduced as time-saving, creativity-boosting allies.
• Verbal Communication Coaching
  Speak about your business with clarity, confidence, and ease. This service helps professionals improve how they introduce themselves, explain their work, and connect with clients. Whether you’re pitching, networking, or handling tough questions, you’ll build skills through guided practice and feedback.

get an objective look at how their business is perceived by clients or potential clients.

authentic, true to who you are

been doing this work for years, just not as a professional- so you get the benefit of fast turnaround and great prices!

Social media presence will not save you

How well do you think you are communicating about how well you take care of your clients or customers?

How clear and unambiguous is your website?

How clear are you (and your staff) on who your ideal client is?

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You’re not just offering critique—you’re helping people:

• Feel seen and supported

• Find their voice and clarity

• Build trust with their audience

• Communicate more authentically and effectively

You’re helping them show up as their best selves—visually, verbally, energetically.

You want to take great care of your clients, I want to help you accomplish that.

The focus would be for members to practice different aspects of speaking, with the focus being on improvement with all aspects: Vocal projection, inflection, eye-contact, content, facial and body gestures, and so forth.

You may find it a benefit if you are needing to give a presentation and want to have objective feedback, have an upcoming interview and want to gain more confidence,

Warmly,